Understanding how to manage the knowledge within your organization is the key to business success. Mismanagement of organizational knowledge comes with a price: frustrated employees, angry customers, and decreased productivity. All of these things can affect a business’ bottom line. The purpose behind knowledge management is to help us bridge organizational gaps and to use our greatest asset (our knowledge) to take our business performance to the next level. The theory of knowledge management has emerged to help us harness and enhance both the individual and collective brainpower of our businesses. This workshop will introduce participants to knowledge management tips, techniques, and proven processes.
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Then, participants will learn the definition of knowledge, as well as the differences between tacit and explicit knowledge. The meaning and history of knowledge management will also be covered.
In this session, participants will learn how knowledge management can reduce costs and grow sales. They will also learn how to build a business case for knowledge management.
Next, participants will learn about three components vital to knowledge management: people, technology, and process.
In this session, participants will learn about the steps to building their knowledge management framework: needs analysis; resource identification; process analysis, identification, and construction; and accumulating, sharing, and storing knowledge.
To begin the second day of the course, participants will review their pre-assignment.
This session will cover four popular knowledge management models: 1. Bukowitz and Williams’ knowledge management process framework 2. Gamble and Blackwell’s knowledge management matrix 3. Botha’s process model 4. Nonaka and Takeuchi’s Knowledge Spiral Model
In this session, participants will learn about tools that will support their knowledge management initiative, including cross-functional teams, mentoring, and organizational culture. IT-based solutions (such as directories, best practice databases, content and document management systems, discussion boards, and help desks) will also be discussed.
This session will begin with a look at how to build knowledge networks, create a Knowledge Management Body of Knowledge (KMBOK), and create a Chief Knowledge Officer (CKO) position. Then, implementation techniques (such as post mortems, evaluation measures, and pilot programs) will be discussed. Change management strategies will also be covered.
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.
